Help & support

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Reach a person on the phone or by email, or find the answer yourself below.

General

What is Velofi?

Velofi is a financial technology platform that provides accessible financing and investment solutions, helping individuals and businesses access funding and grow their money through structured financial products.

Is my information secure?

Yes. Velofi applies security measures designed to protect your personal, financial and account information, in line with CBN regulations.

How can I contact Velofi?

Call 0810 971 0890 or email team@usevelofi.com. Both are at the top of this page.

VeloYield

What is VeloYield?

VeloYield is Velofi's investment product. Eligible customers invest their funds for a set period and earn returns according to the plan they choose.

What investment plans are available?

VeloYield offers different tenors, each with its own annual return rate. The options available to you are shown before you invest.

What is the minimum amount I can invest?

The minimum VeloYield investment is ₦10,000.

When is my VeloYield return paid?

Your return is paid monthly, according to the terms of your investment plan.

Can I reinvest my monthly return?

Yes, where available. A reinvested return becomes a new investment and earns according to the applicable terms and the remaining tenor.

Can I withdraw my investment before maturity?

Early withdrawal is subject to the terms of your plan. Any adjustment to your return is communicated before an early exit is processed.

When do I receive my capital?

Your original capital is repaid at maturity, to your designated account, once any required verification or settlement is complete. Monthly returns are paid separately while the capital stays invested.

Payments & transfers

How long does a bank transfer take?

Usually a few minutes. It can take up to 24 hours depending on the receiving bank or the payment network.

What should I do if my transfer hasn't reflected?

If it has not arrived after 24 hours, contact support with the payment details so the team can investigate.

Can someone else fund my Velofi account?

Funding may be subject to verification and the rules on your account. Contact support if you need help with a third-party transfer.

Account

What if I forget my password?

Use the password reset option to regain access to your account.

What if I notice an unauthorised transaction?

Contact support immediately with the transaction details so the issue can be investigated.

How can I update my account information?

You can update eligible details from your profile. Some changes require additional verification.

Still stuck? Call 0810 971 0890 or email team@usevelofi.com. For how we handle your information, see our Privacy Policy.