Privacy Policy

Depending on how you interact with Velofi, we may collect information that you provide directly to us, information generated when you use our Services, and information received from third parties.

• Identity information: name, date of birth, gender, profile photograph, government-issued identification, and other information required to verify your identity.
• Contact information: email address, telephone number, residential or business address.
• Account information: username, account identifiers, authentication information, and account preferences.
• Business information: company name, business type, industry, registration information, business address, and information about directors, employees, representatives, or beneficial owners where applicable.
• Financial information: bank account details, payment information, transaction history, invoices, financing information, repayment information, and other financial records.
• Engineering and commercial information: equipment, assets, projects, quotations, purchases, suppliers, technicians, contractors, service providers, and transactions conducted through Velofi.
• Technical information: IP address, device information, operating system, browser type, device identifiers, application activity, cookies, logs, and similar information.
• Location information: approximate or precise location where necessary for a feature and where permitted by applicable law and your device permissions.
• Communications: information contained in messages, customer-support requests, emails, forms, surveys, or other communications with us.
• Compliance information: information required for identity verification, fraud prevention, anti-money-laundering checks, regulatory compliance, risk assessment, or other legal obligations.

We only seek to collect information reasonably necessary for the purposes for which it is processed.

If you interact with Velofi through Facebook, Instagram, WhatsApp, Facebook Login, Meta APIs, or another Meta service, we may receive information that you have authorized Meta to provide to us.

Depending on the permissions you grant and the Meta product being used, this information may include your name, Facebook or Meta user ID, profile picture, email address, public profile information, and other information for which you have expressly granted permission.

We use information obtained through Meta products only for purposes connected with providing, securing, improving, or supporting Velofi’s Services and in accordance with applicable Meta platform requirements.

Velofi does not sell Facebook or Meta user data.

You may revoke Velofi’s access through the applicable Facebook or Meta account settings. Where applicable, you may also request deletion of information obtained through Meta as described in Section 10.

We may use personal information to provide and operate Velofi; create and administer accounts; verify identities and businesses; process transactions and payments; provide financing or related financial services where available; assess eligibility, risk, fraud, or security concerns; facilitate engineering-related purchases, services, projects, or payments; provide customer support; send account, transaction, security, and service notifications; personalize and improve our Services; conduct analytics and product development; prevent fraud, misuse, and unauthorized activity; maintain records; enforce our agreements; comply with legal and regulatory requirements; and protect Velofi, our users, partners, and the public.

Where required by law, we will rely on an appropriate lawful basis for processing, such as your consent, performance of a contract, compliance with a legal obligation, protection of vital interests, performance of a task in the public interest where applicable, or legitimate interests recognized under applicable law.

Because Velofi may provide financial technology and engineering-related financial services, certain information may be necessary to process transactions, facilitate payments, verify users, assess financing applications, or provide other financial products.

Where services are provided through banks, payment processors, lenders, identity-verification providers, insurers, credit bureaus, or other regulated partners, those organizations may process information according to their own privacy policies and applicable regulatory requirements.

Velofi will not request sensitive financial credentials, such as your banking password or PIN, unless a specific secure service lawfully requires such information. Users should never send passwords or PINs through social media messages.

We may share personal information with service providers and business partners where reasonably necessary to operate the Services. These may include payment processors, banks and financial institutions, identity-verification providers, cloud infrastructure providers, communications providers, analytics providers, fraud-prevention services, professional advisers, engineering service providers, vendors, and other parties involved in fulfilling a transaction.

We may also disclose information when required by applicable law, regulation, court order, lawful regulatory request, or where reasonably necessary to protect the rights, safety, security, or property of Velofi, our users, or others.

If Velofi undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, information may be transferred as part of that transaction subject to applicable data protection requirements.

We do not sell personal information merely for third parties to independently market their products to you.

Velofi implements reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction, loss, or misuse.

These measures may include access controls, authentication, encryption where appropriate, secure infrastructure, monitoring, employee access restrictions, and internal security procedures.

However, no electronic storage or transmission method can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to provide our Services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and satisfy applicable legal, accounting, regulatory, or reporting obligations.

Retention periods may vary depending on the nature of the information and the service involved. When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.

Velofi, its infrastructure providers, or its service providers may process information in countries other than the country where you reside. Where personal information is transferred internationally, we will take appropriate measures required under applicable data protection laws to ensure that the information receives an appropriate level of protection.

Subject to applicable law and relevant exceptions, you may have the right to request access to personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your information; withdraw consent where processing relies on consent; object to or restrict certain processing; request information concerning how your information is processed; and exercise applicable data portability rights.

You may also lodge a complaint with an appropriate data protection authority, including the Nigeria Data Protection Commission, where applicable.

Users who have connected Velofi to their Facebook or Meta account may request deletion of information received by Velofi through Meta.

To request deletion, remove Velofi from the connected apps/websites section of your applicable Meta account, where available, and submit a deletion request to Velofi using the contact information in Section 17.

Include sufficient information for us to identify the relevant Velofi account and process the request.

After verifying the request, we will delete or anonymize applicable Meta-derived information unless retention is required or permitted by law, including for financial transaction records, fraud prevention, dispute resolution, or regulatory compliance.

Velofi’s websites and applications may use cookies, SDKs, pixels, local storage, and similar technologies to maintain sessions, authenticate users, remember preferences, measure performance, understand usage, detect fraud, and improve our Services. Where required, users will be provided with appropriate choices concerning non-essential cookies or tracking technologies.

Where permitted by applicable law, Velofi may send information about products, services, promotions, updates, or offers that may be relevant to you. You may unsubscribe from promotional communications using the unsubscribe mechanism provided in the communication or by contacting us.

Service-related communications, including transaction confirmations, security alerts, account notices, and regulatory notices, may continue where necessary even if you opt out of promotional communications.

Some Velofi services may use automated systems to assist with fraud detection, identity verification, risk management, eligibility assessments, transaction monitoring, or other operational decisions. Where automated decision-making has significant effects on individuals, Velofi will provide applicable protections and information as required by law.

Velofi’s financial services are generally intended for persons legally capable of entering into the relevant agreements. We do not knowingly collect children’s personal information through services intended exclusively for adults without an appropriate legal basis or authorization from a parent or guardian where required.

If we discover that children’s personal information has been collected improperly, we will take appropriate steps to delete or otherwise lawfully handle it.

Our Services may contain links to, integrations with, or functionality provided by third parties, including Meta platforms, banks, payment providers, identity-verification services, engineering providers, and other technology platforms.

Their handling of personal information is governed by their respective privacy policies. Velofi is not responsible for the independent privacy practices of third-party services except to the extent required by applicable law.

We may update this Privacy Policy periodically to reflect changes to our Services, technology, business operations, legal requirements, or data-processing practices. When material changes are made, we may provide additional notice through our website, application, email, or other appropriate means.

The date at the beginning of this Privacy Policy indicates when it was most recently updated.

• Velofi Technologies Limited
• Trading as: Velofi Finance
• Country: Nigeria
• Email: team@usevelofi.com
• Website: https://usevelofi.com
• Office Address: 1A, Bola Arowolo Street, Atunrase Estate, Gbagada.
• Subject for privacy requests: Privacy Request – Velofi Finance